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Terms & Conditions

Opel Vauxhall Infotech Portal - General Terms and Conditions

1. Scope of Application

Opel Automobile GmbH , represented by its local National Sales Companies, (hereafter referred to as ' Opel ') makes service information concerning the brands Opel, Vauxhall, and Chevrolet available to independent operators in electronic form exclusively on the terms and conditions set forth hereinafter. This applies also in the event of conflicting general terms and conditions of the user. Opel does not accept and rejects any such conflicting terms and conditions of the user. The General Terms and Conditions shall apply in the version accessible online at the time of placing of the order.

2. Formation of the Contract

2.1. With licensing of a user by Opel, a contractual relationship will be established between Opel and the user on access to the technical information made available for payment in accordance with these General Terms and Conditions.

2.2. A new contract will be established with every new subscription. The user will be notified of any modification of these General Terms and Conditions one (1) month before such modification takes effect. The modified version will become part of the current contract unless the user objects thereto within two (2) weeks from receipt thereof.

3. Subject Matter

The subject matter of the contract is the use of electronic service information for motor vehicles of the brands Opel, Vauxhall, Chevrolet and Cadillac Europe.

    Field Remedies for frequent faults 2
  • Maintenance service plans
  • Electrical Wiring Diagrams
  • Checking Procedures
  • Tech1 and Tech2 Diagnostic Tester Software Download 2
  • Tech2Win Software 2
  • SPS Service Programming System 1,2
  • Security Access 1,2
  • Snapshot upload and display 2
  • Techline Print 1,2
  • SCAN 100 Diagnostic Software 3
  • SCAN 100 Diagnostic and Reprogramming Software 1,3
  • Recall Campaigns 2
  • Parts Catalogue 2,3

The user acquires the right to show and print out this information on the user's PC and to download and install the diagnosis software on a PC or the Tech1 and Tech2 tester during the term of the acquired right of access.

1 Access to vehicle security-related modules is subject to specific terms and conditions
2 For Opel only
3 For Chevrolet only

4. Licence Terms

4.1. The user will fill out fully the licence application provided by the registration section of the portal.

4.2. This licence agreement is offered by Opel pursuant to European Union Regulations that provide that independent operators have access to vehicle manufacturers' technical information. By entering into such licence, the user declares that it belongs to the authorised group of entitled parties who will use the service information for the execution of service and repair work in an expert manner within the framework of their own motor vehicle repair business and whose registered place of business (including VAT registration) is within the European Union or in any of the following non-EU countries: Croatia, Iceland, Norway, Liechtenstein, Macedonia, Switzerland and Turkey.

4.3. The user will pay in advance the fee for the product to be acquired by credit card. An invoice will be made out and transmitted via E-Mail.

4.4. After the payable amount has been debited, access to the service information will be granted.

4.5. On the basis of the acquired single licence, the user may, via any internet access point, access the service information from the registered business address indicated in the licence application. If access by more than one user or access from different business addresses is desired, additional respective licences must be acquired.

4.6. TIS2Web and diagnostic software access will be charged on the basis of the subscription periods shown.

4.7. The subscription period starts with the first access to any of the service information systems and is spent on an hourly counting interval. The subscription period must be started within 1 month after the purchasing date; any entitlements for subscriptions not used after 1 month may be subject to rejection.

5. Use of Provided Information

5.1. The user may use the information made available on the Info Tech Portal only for the execution of service and repair work in an expert manner within the framework of its own motor vehicle repair business. The data may not, in whole or in part, be copied or disseminated in any form whatsoever without the prior written consent of Opel. This applies to both current and non-current data.

5.2. The licence may be used only within the own sphere of business as specified in the application and at the indicated registered business address. The licence may not be passed on to third parties for commercial or private use.

5.3. Opel shall be entitled to immediately close the access and to give notice of immediate termination of the contract in case of unauthorised or abusive use. In this case, the right to claim reimbursement of remaining credit balances and/or annual basic fees shall be excluded. Opel expressly reserves the right to assert further claims.

6. Terms & Conditions for Service Programming System and Security Access

The access to security-relevant vehicle functions is subject to the user obtaining a D-U-N-S number according to the procedure shown in the Enhanced Access request area.

6.1. The user agrees to provide Opel, represented by its local National Sales Companies, upon request, access to customer and repair history data in case of a legal complaint or a warranty dispute.

6.2. It is agreed that Opel shall not use the customer and repair history data for any other purposes (including commercial purposes) than the one provided in section 6.1 above.

7. Safety Information

The provided information serves for the execution of service and repair work in an expert manner for unmodified motor vehicles. Automotive technician training and regular further training are strongly recommended as a precondition of the execution of the aforesaid work. Where the use of special tools is indicated in the provided information, such special tools are mandatory for all repairs to be performed in an expert manner.

8. Warranty

In case of insufficient performance of Opel, the user of the Info Tech Portal shall have the claims as provided by Law. Before asserting any compensation claim, the user must give Opel the opportunity of subsequent performance within a reasonable period. If such subsequent performance fails repeatedly, or is impossible or is rejected because of disproportionate costs or otherwise cannot reasonably be expected of Opel, the user shall be entitled to rescind the contract in accordance with the statutory provisions applicable from time to time. The statutory limitation periods shall apply.

9. Liability for Damages

Use of the information made available shall be at the user's own risk.

Opel shall be liable for damages – for any legal reason whatsoever – only if intent or gross negligence is involved.

10. Applicable Law and Place of Jurisdiction

Any and all disputes arising from or in connection with this Agreement shall be subject to the laws of England. The place of performance and the exclusive place of jurisdiction regarding any and all claims in connection herewith is England unless otherwise required by mandatory law.

11. Personal Data

The user's data will be treated confidentially in accordance with the provisions of the applicable data protection law. Upon request, the user will be informed about the user's data recorded at Opel and may demand, as the case may be, that the data be corrected, erased or blocked (see also the data protection clause).

12. Other Provisions

12.1. The use of and/or access to the services may temporarily be limited or interrupted as a result of maintenance and further development of service information applications. The user shall have no claims for reimbursement of fees or for damages in this respect.

13. Hypertext-Links

The website of Opel contains hypertext links to other websites. Opel is not responsible for compliance with data protection regulations on such websites and disclaims any responsibility for the contents thereof.

A hypertext link to the website of Opel may be installed by third parties only with the prior consent of our company. Should the user intend to install such a hyperlink to our website, he or she will have to contact in writing Opel prior to installation.

14. Marks

Any and all marks shown at General Motors/Opel/Vauxhall/Chevrolet websites are protected under trademark law. This applies, in particular, to model designations, type plates, logos, emblems and service designations.

15. Copyrights, Intellectual Property

The information published at the website (text and pictures, music, graphics, animation, videos etc.) and the arrangement thereof at the website are protected by copyright. No reproduction, dissemination, communication and/or transmission or other use shall be permitted except with the prior written consent of Opel.

(UK), (IRL)

Opel Automobile GmbH
Fax:+ 441913 356944